Help · Frequently asked questions
Frequently asked questions
Do I need any apps? No. Craftly works with no apps installed. Two features read data from the free Search & Discovery app: filtering on collection pages, and complementary products. Both hide themselves if you have not set them up.
Will changing the theme settings undo the pages I have built? No. Colors, fonts, spacing and shapes live in Theme settings and apply across the shop. Your sections, your content and your products are untouched by them.
Why is the filter panel not showing? Filters come from Shopify, not the theme. Install the free Search & Discovery app and add filters there. Craftly hides the panel when there are none, rather than showing an empty one.
My shade card is showing photographs instead of colors. The cells fall back to the product's featured image when the product has no color swatch. Add swatches to your color option values in your Shopify admin and the cells fill with the colors themselves. A catalog where only some products have swatches will show a mix, which is why the fallback exists.
My products are not color-led. Is the shade card any use? Set Cell fill to Product image and it becomes a tight photographic grid of your range — good for kits, tools and finished work. Or delete it and lead with a Featured collection or the Statement. Nothing else in the theme depends on it.
Why does every product show the same spec table? Because the Spec section sits on the product template, so its rows are typed once for every product. Connect each row's Value to a product metafield and each product fills in its own. The steps are on the Product page page.
Can I center the text on a product card? Only on the Plain, Bordered and Raised card styles. The Band style has fixed slots — name left, price right — because that is what makes a grid of cards line up across every row. Change Card style in Theme settings if you want the freedom instead.
Why does my product finder return no results? Almost always because a filter value does not match. In the finder question, the right-hand side of each option has to be exactly the product type, vendor, tag, variant option value or metafield value as it appears on your products. Check one product to confirm the spelling.
Where do product ratings come from? From Shopify's standard rating metafield. Any review app that writes to it will show ratings with no setup from you. Craftly does not depend on any particular review app.
Can I add a discount code field to the cart? No, and no Shopify theme can. Discount codes are entered at checkout. Craftly shows discounts that have already been applied.
Can I add a wishlist? Not in the theme. Wishlists need to store data per customer, which is what apps are for. There is an app block slot on the product page and in the Apps section for one.
My header logo looks blurry. Upload an image at least twice the width you set. A logo shown at 130px should be at least 260px wide, so it stays sharp on a high-resolution screen.
How do I change the colors of the Shop Pay button? You cannot, and neither can we. Shopify sets those and requires that themes leave them alone.
Does Craftly work in more than one language and currency? Yes. If your store sells in more than one country or language, Craftly shows the selectors in the header and footer automatically. They stay hidden when there is only one of each.
Is the theme accessible? Craftly is built to WCAG 2.1 AA: keyboard navigable throughout, visible focus, labelled controls, and the colors it ships with all clear the 4.5:1 contrast minimum. If you change the color schemes, check your own combinations.
Can I edit the code? Yes. Duplicate the theme first and edit the copy, so you always have the original to go back to. Note that a customised theme cannot be updated automatically. If you want changes you would rather not maintain, hire a Shopify Partner.