Help · Support

Support

What is included

Buying Craftly includes:

• Answers to questions about how the theme works
• Fixes for bugs in the theme
• Updates to the theme

We reply within two business days. Critical bugs are fixed as quickly as we can, not on a queue.

What is not included

The theme price does not cover:

• Custom code or design changes
• Setting up or configuring apps
• Applying theme updates to a theme you have edited
• Building your store, writing your content, or editing your photographs

These are real work and we are happy to quote for them separately, or you can hire a Shopify Partner.

Before you get in touch

Two things make a fix much faster:

1. The URL of the page where you see the problem. If your store is password protected, include the password.
2. A screenshot, and what you expected to happen instead.

If you have edited the theme code, say so. It is not a problem, but it changes where we look first.

Getting in touch

Fill this in and you will get a confirmation email straight away.

Website

Your name

Email

We reply here, usually within two business days.

Store URL

If your store is password protected, include the password in your message.

What is happening?

What you did, what you expected, and what happened instead.

Screenshot or file

Optional, but a screenshot usually saves a round trip.

Send

If the form will not load, email info@peoplepark.app with the same details.